Tuesday, July 8, 2008

• 7:30 a.m. - 5:00 p.m. Registration and Information Booth
• 8:00 a.m. - 9:15 a.m. Customer Service Pays Great Dividends
• 8:00 a.m. - 9:15 a.m. An Overview of the New NAR Auction Course
• 8:00 a.m. - 11:30 a.m. Leadership Institute - The Challenge of Change
• 8:00 a.m. - 4:00 p.m. New Auctioneer Boot Camp
• 8:00 a.m. - 5:00 p.m. NAA Member Services Booth
• 8:00 a.m. - 5:00 p.m. Benefit Auctioneer Specialist (BAS) - Day 3
• 8:00 a.m. - 5:00 p.m. Certified Estate Specialist (CES) - Day 3
• 8:00 a.m. - 5:00 p.m. Graduate Personal Property Appraiser (GPPA) - Day 3
• 8:00 a.m. - 10:00 p.m. Cyber Café
• 9:00 a.m. - 1:00 p.m. Guest Activity: The Hermitage - Home of President Andrew Jackson
• 9:00 a.m. - 3:00 p.m. Guest Activity: Jack Daniel's Distillery/Shopping at Lynchburg Town Square
• 9:00 a.m. - 5:00 p.m. Professional Ringmen's Institute Training - Day 3
• 9:30 a.m. - 10:15 a.m. Auxiliary Committee Meeting: Scholarship
• 9:45 a.m. - 11:00 a.m. Using the Media for Your Next Auction
• 10:00 a.m. - Noon State Association Executive Directors' Event: Executive Director Leadership Forum
• 10:30 a.m. - 11:30 a.m. Auxiliary Committee Meeting: Long Range Planning
• 10:30 a.m. - 12:30 p.m. Donation Check-in for IRC/NAF Benefit Auction
• 1:00 p.m. - 2:00 p.m. Auxiliary Committee Meeting: Finance / Audit
• 1:00 p.m. - 2:00 p.m. State Association Executive Directors' Event: Annual Meeting of the Council of Affiliated State Auctioneers Associations
• 1:00 p.m. - 2:15 p.m. Navigating the Mine Fields of Cashiering
• 1:00 p.m. - 4:00 p.m. Leadership Institute - How to Achieve the Impossible
• 1:00 p.m. - 4:00 p.m. Training the Next Generation
• 2:00 p.m. - 4:00 p.m. State Association Executive Directors' Event: Executive Directors Roundtable Discussion
• 3:00 p.m. - 5:00 p.m. Auxiliary Board of Directors Meeting
• 4:00 p.m. - 5:00 p.m. CAI Reception (by invitation only)
• 6:00 p.m. - 9:30 p.m. Opening Night Event

An Overview of the New NAR Auction Course
8:00 a.m. - 9:15 a.m.
Jere Daye, CAI, AARE, GPPA-M
Last year NAA and NAR created a new course in selling real estate by auction. This class will provide an overview of that new course.

Customer Service Pays Great Dividends
8:00 a.m. - 9:15 a.m.
Annette Wells, CAI, BAS
Your customers have more options than ever before - and far less loyalty. 68% of customers stop doing business with companies because they are turned away by the attitude or indifference of an employee or owner. This seminar will address the service that you give your customers, both external and internal, customer expectations - do you meet them, or do you exceed their expectations, when you are SOLD ON SERVICE, your customers will be sold on YOU.

Leadership Institute -
The Challenge of Change
8:00 a.m. - 11:30 a.m.
Jack McCall
Once in a long while, a speaker comes along whom you simply must hear. A master weaver of humor and substance, Jack McCall, brings to the platform a rare combination of energy, insight and approachability. In each presentation, Jack takes his audience on a journey of discovery and re- discovery. Whether he is addressing the issue of a changing world and workplace, the risk and rewards of personal development or the magic of motivation, Jack showcases results-producing techniques, captivating stories and tasteful humor in every presentation.

New Auctioneer Boot Camp
8:00 a.m. - 4:00 p.m.
Denise Rinaldi, CAI, CES
If you are a new auctioneer, come learn from other established auctioneers how to create a successful auction business.

Benefit Auctioneer Specialist - Day 3
Registration required - additional fees apply
8:00 a.m. - 5:00 p.m.
JillMarie Wiles, CAI, BAS
This course is designed to teach the planning techniques that create successful benefit auctions. Learn to specialize your marketing skills and create a business strategy to build your clientele and profits. Topics will include: the fundraising components of benefit auctions, audience development, contractual agreements, solicitation of clients, public relations, and much more! Additional fees apply. Register for this seminar on Registration Form D.

Certified Estate Specialist - Day 3
Registration required - additional fees apply
8:00 a.m. - 5:00 p.m.
Barry Gordon, CAI, AARE, CES
Market your services to professionals in the legal and financial communities who deal with estates. This course covers legal and financial aspects, duties, relationships of parties involved in an estate, the role of the auctioneer, and how to position your firm to take advantage of this opportunity. Additional fees apply. Register for this seminar on Registration Form D.

Graduate Personal Property Appraiser - Day 3
Registration required - additional fees apply
8:00 a.m. - 5:00 p.m.
Jane Campbell-Chambliss, CAI, AARE, BAS, CES, GPPA-M & Jere Daye, CAI, AARE, MPPA
Examine the responsibilities of the appraiser, review the Uniform Standards of Professional Appraisal Practice (USPAP) Guide, and learn the factors affecting the value of appraised items. This course was completely rewritten in 2007 to make it more compliant with current federal laws. Additional fees apply. Register for this seminar on Registration Form D.

Guest Activity:
The Hermitage - Home of President Andrew Jackson (Lunch not included.)
9:00 a.m. - 1:00 p.m.
$52
The Hermitage is a National Historic Landmark standing on 650 acres of rolling meadows and woodlands. The recently restored mansion exhibits the most complete collection of original furnishings and personal belongings of any early presidential home in America. Six rooms retain rare original wallpapers. This beautiful plantation was more than just a home to Andrew Jackson. The magnificent mansion was his haven, a peaceful shelter from political tension and turmoil. Experience Tennessee as it was 150 years ago. Arrive to a hospitable welcome by a historically costumed interpreter who will guide you on a lively tour, recounting a colorful life of our nation's seventh president, his family and daily life at The Hermitage in the early 19th century.

Before leaving the plantation, visit Tulip Grove, the home Andrew Jackson built for his nephew, Andrew Jackson Donelson, who was his personal secretary in Washington, and his niece, Emily, who served as his official White House hostess. On today's tour, your visit includes The Hermitage mansion, grounds, garden, Jackson's tomb, original cabins, Hermitage church, museum, film and plantation tour. Register for this tour on Registration Form E.

Note: Please dress comfortably and don't forget to bring bottled water, lip balm and sunscreen.

Guest Activity:
Jack Daniel's Distillery/Shopping at Lynchburg Town Square (Lunch on your own at Town Square.)
9:00 a.m. - 3:00 p.m.
$44
Folks have always come to Lynchburg with a thirst to know more about Mr. Jack and his Tennessee Whiskey. Now there's a place here in the Hollow to satisfy that thirst. Nestled between a rolling hill and the Mulberry Creek, the Visitor Center tells the story of the people, place and process that give Jack Daniel's Tennessee Whiskey its character. The structure houses everything from rare bottles and jugs to items from Mr. Jack's life and the famous stone statue of the founder.

Jasper Newton (Jack) Daniel was a life-long resident of Lynchburg, Tennessee and founder of the distillery that was registered "No. 1" with the U. S. Government in 1866. The making of the Tennessee whiskey was set down by the founder and has been maintained and preserved for over 125 years. Lynchburg, approximately 70 miles south of Nashville, is the only place this sour mash whiskey is made. Jack Daniel's Old No. 7 is a simple reminder that some things just never change. Unlike bourbon, Jack Daniel's is charcoal-mellowed smooth, drop-by-drop through 10 feet of charcoal made from sugar maple. Remaining true to Jack Daniel's original recipe and charcoal-mellowed character means folks today enjoy the same sipping whiskey awarded seven international gold medals, including the one collected by Mr. Jack Daniel himself in 1904 at the St. Louis Exposition and World's Fair. It was honored then as "the world's best whiskey." The black and white label on Jack Daniel's Old No. 7 is much like the whiskey itself in that it has not changed since Jack Daniel registered his distillery in 1866.

Today, available in more than 130 countries, Jack Daniel's Old No. 7 continues to make friends around the world. And folks still have plenty of nice things to say about it. Like our good friend and spirits writer Mr. John Hansell who describes Old No. 7 as having a "richer flavor and greater influence from the barrel -- caramel, vanilla, charcoal and oak -- to marry with the fruitiness of the whiskey." After the distillery tour, we will visit the charming shops on the Town Square where you have numerous choices for lunch on your own. Register for this tour on Registration Form E.

Note: Please dress comfortably. This tour requires a lot of walking and stair climbing

Professional Ringmen's Institute Training - Day 3
Registration required - additional fees apply
9:00 a.m. - 5:00 p.m.
Brian Rigby, CAI
This three-day training will provide you with the skills necessary to become an effective ringman. Learn how to identify and work with buyers, hand signals, how to communicate with the auctioneer, and other valuable lessons. Additional fees apply. Register for this seminar on Registration Form D.

Auxiliary
Scholarship Committee Meeting
9:30 a.m. - 10:15 a.m.

Using the Media for Your Next Auction
9:45 a.m. - 11:00 a.m.
Jane Aumann
Auctions have a story to tell. Use the media to tell your next Auction Story! This session will cover how and when to contact the media, writing pre & post auction press releases, and what it means to get that extra publicity for your auction.

State Association Executive Directors' Event:
Executive Director Leadership Forum
10:00 a.m. - Noon
This is a great event for Executive Directors to kick start your board and your state auctioneer association. Learn about helping your board and your association plan for the future; identify key issues, develop action-oriented goals, develop strategies, develop a long range plan and ensure the plan is carried out. This will be an information packed event that is a must to help you with continued success in state auctioneer association leadership.

Auxiliary
Long Range Planning Committee Meeting
10:30 a.m. -11:30 a.m.

Donation check-in for IRC/NAF Benefit Auction
10:30 a.m. -12:30 p.m.
Donation items registered by May 30, 2008 will be accepted for the IRC/NAF Benefit Auction.

Auxiliary
Finance/ Audit Committee
1:00 p.m. - 2:00 p.m.

State Association Executive Directors' Event:
Annual Meeting of the Council of Affiliated State Auctioneers Associations
1:00 p.m. - 2:00 p.m.

Navigating the Mine Fields of Cashiering
1:00 p.m. - 2:15 p.m.
Barb Ruhter
Developing strategies to deal with the pitfalls and liabilities conducting business in the cashiering mode will be of interest to both the novice and the experienced cashier attending this seminar. Solutions for dealing with the many faces of fraud—check fraud, credit card fraud, identity fraud and counterfeit currency will be discussed. A host of additional topics including lien searches, client settlement and state of the art technology will provide valuable information to navigate a safe route to success for your company. A must see for any or all cashiers in your auction company.

Leadership Institute -
How to Achieve the Impossible
1:00 p.m. - 4:00 p.m.
Billy Riggs
Billy Riggs has been speaking publicly for more than twenty-five years and has sold more than 150,000 recordings of his speeches. He is the author of nearly 250 different recordings of his messages and three books, the latest of which is entitled Replace Your Grand Illusions with Grander Realities. He holds two master's degrees and was the founder and chairman of three organizations. He resides in Austin, Texas, and was one of the first 300 speakers in America to be recognized as a Certified Speaking Professional.

Billy was a multi-millionaire by age 18, but only in Turkish Lira. His name regularly appears on the front page of the Wall Street Journal, but only on the address label. He has three children. Two of them are adopted, and he's still seeking a good home for the third.

Billy is also a world-class illusionist who has been featured on twelve cruise ships, and has performed before audiences as large as 20,000 people. He has appeared (and dis-appeared!) at the MGM Grand and Paris Hotels in Las Vegas, Caesar's in Lake Tahoe, and the Tropicana in Atlantic City. Look for him this fall in his own national PBS television special. But the accomplishment he is proudest of is that he is an Eagle Scout and the Cubmaster of his son's Cub Scout Pack in Austin. Because his programs reshape the attitudes of his audiences, they call him "The Attitude Dude!"

Training the Next Generation
1:00 p.m. - 4:00 p.m.
Melissa Davis, AARE and Doug Sheridan, CAI
Learn how to transition from the auction kid to the auction professional. Panel discussion from auctioneers who have made the transition successfully and have earned the respect from clients, competitors and the auction community. Discover the secrets that will prepare you for the obstacles that young auctioneers face.

State Association Executive Directors' Event:
Executive Directors Roundtable Discussion
2:00 p.m. - 4:00 p.m.
The first hour of this interactive discussion with Executive Directors of State Auctioneers Associations will be about issues impacting the industry, your associations and how to stay ahead of the game. For the second hour, it's time to swap! This time is especially geared toward exchanging ideas of programs and benefits that your associations offer and affinity programs that your association sponsors for your members.

Auxiliary
Board of Directors Meeting
3:00 p.m. - 5:00 p.m.

CAI Reception (by invitation only)
4:00 p.m. - 5:00 p.m.
A social highlight of the 2008 conference, this special reception will provide all CAI designees an exclusive opportunity to gather, socialize, and enjoy camaraderie. The event host is Jack Christy, CAI, BAS, CES, MPPA.

Opening Night Event (ticket required)
6:00 p.m. - 9:30 p.m.
Presented in Partnership with the Tennessee Auctioneers Association
At NAA's Opening Night Event, THE STAGE IS SET for an amazing opportunity for attendees to see a private concert in Nashville's historical Ryman Auditorium with one of country music's beloved bands, Diamond Rio.

With their 1991 debut single Meet in the Middle, Diamond Rio's rich vocal harmonies helped define the "young country" movement of the early 1990s. Their many hits also include Mirror, Mirror, One More Day, Norma Jean Riley and Beautiful Mess. Diamond Rio's chart successes earned them four CMA awards for vocal group and induction into the Grand Ole Opry. Between 1991 and the present, Diamond Rio has charted a total of thirty-three singles on the U.S. country music charts; five of which reached number one.

Ticket for this event is included in Conference and Show Full Pack and Super Saver #1 registration packages. Additional tickets can be purchased on Registration Form E.